Refund & Replacement Policy

This policy explains when Studio Aria may provide a refund, replacement, correction, cancellation or other remedy. Different rules apply to digital gift cards, physical merchandise, and software or web-based services. Nothing in this policy removes any right or remedy that cannot lawfully be excluded.

1. Digital Gift Cards

Digital gift-card and code sales are generally final once a valid code has been delivered or disclosed because the code can be copied, transferred or redeemed after disclosure.

A refund or replacement will not normally be provided because the customer changed their mind, purchased the wrong denomination/platform, supplied incorrect recipient/account information, shared the code, redeemed it on the wrong account, or cannot use it because of a disclosed or reasonably applicable account/region restriction.

Customers should verify the platform, denomination and intended account before payment.

2. Invalid, Incorrect or Previously Redeemed Codes

If a code appears invalid or previously redeemed, contact Studio Aria promptly with the receipt/order number, denomination, error details and reasonable supporting information requested for investigation.

If Studio Aria verifies that the code supplied was invalid, had already been redeemed before delivery, or Studio Aria delivered the wrong product, Studio Aria will correct the issue. The remedy may be an equivalent replacement or refund of the amount actually paid.

Where an equivalent replacement is reasonably available, Studio Aria may offer replacement before a monetary refund.

3. Successfully Redeemed Codes

If available platform or transaction evidence confirms that a code was successfully redeemed after delivery, the transaction will normally be treated as completed.

If the customer states they did not redeem the code, Studio Aria may investigate delivery records and other available evidence before determining whether a remedy is appropriate.

4. T-Shirts and Physical Merchandise

Customers should inspect physical merchandise promptly after receipt. If Studio Aria supplied the wrong item or it is defective or damaged when supplied, contact Studio Aria promptly with order information and reasonable evidence.

Studio Aria will assess an appropriate repair, replacement, exchange or refund remedy. Change-of-mind, sizing, personalized, worn, washed, altered or customer-damaged items may not qualify unless Studio Aria agrees or applicable law requires otherwise.

5. AriaFlow and Software Services

Software subscriptions, licenses, implementation work, development services and other web-based services are also governed by the applicable plan, quotation, order form, statement of work or service agreement.

Fees earned for completed development work, completed milestones, consumed subscription periods or services already performed are generally non-refundable unless the applicable agreement provides otherwise or Studio Aria failed to provide the contracted service.

If Studio Aria charges in error, duplicates a charge or cannot provide a paid service for reasons attributable to Studio Aria, it will investigate and provide an appropriate correction, service credit, replacement service or refund.

Cancellation of a recurring service ordinarily stops future renewal charges according to the applicable plan; it does not automatically create a refund for a period already supplied unless expressly stated.

6. Custom Development

For custom software, website, implementation or development engagements, deposits, milestone payments, cancellation rights, acceptance criteria, ownership and refund conditions should be stated in the written quotation, proposal or project agreement.

Where no separate term applies, Studio Aria will assess refunds based on work completed, non-recoverable costs, deliverables already provided and the reason for cancellation.

7. Payment Errors, Fraud and Abuse

If a customer is charged an incorrect amount or charged more than once for the same transaction because of a Studio Aria error, Studio Aria will investigate and correct the confirmed error. Approved monetary refunds will normally be based on the amount actually paid in BZD.

Studio Aria may refuse a refund or replacement request where there is reasonable evidence of fraud, deliberate misuse, materially false information, code sharing followed by a refund claim or other abuse, subject to applicable law.

8. Requesting a Remedy

Contact Studio Aria with your name, receipt/order number, product or service, amount paid, transaction date, explanation of the issue and reasonable supporting evidence.

Studio Aria will review available transaction, delivery, redemption, service or project records and communicate the outcome through an appropriate contact channel.

9. Statutory Rights

This policy explains Studio Aria's commercial refund and replacement procedures. It does not exclude, restrict or replace mandatory rights or remedies under applicable Belize law.

Contact Information

Studio Aria
Belize
Website: studioaria.net
Email: customerservice@studioaria.net
WhatsApp/Phone: +501 613-8041
Instagram: @studioaria.belize
Facebook: Studio Aria